Services
Monthly Retainer
Desk
A monthly retainer desk is a dedicated supplement writing team assigned to your company specifically, handling every eligible claim file that comes through your business on an ongoing basis, instead of submitting files to us one at a time. It's built for contractors who need consistent, predictable supplement output every month without building that function in house.
By Kyle Hamrick, Founder
Why a Retainer Instead of File-by-File Submission
Submitting files one at a time works fine for contractors doing occasional insurance work. It gets harder to manage once you're running a steady volume of claims every month. Someone on your team has to remember to submit each file, track its status, and follow up when a carrier goes quiet, on top of everything else they're doing. A retainer desk removes that coordination overhead: every eligible file that comes through gets written and submitted the same way, without your team having to manage it as a separate task on top of production.
This also solves a consistency problem that comes up constantly in growing roofing companies: one job gets a great supplement because someone had time to do it right, the next job gets rushed or skipped entirely because the week got busy. A retained desk means every file gets the same level of attention regardless of how the week is going internally.
What's Included on a Retainer
Standing Intake Process
Your team submits files through a consistent, no-friction process instead of re-explaining the request each time. Once we know how your company documents jobs, submission gets faster with every file.
Every Eligible File, Written and Submitted
Every residential and commercial claim you send through gets the same estimating standard: written same-day or next-day, submitted next-day, with 1-3 extra days on larger or more complex jobs.
Ongoing Follow-Up
We track every file we're handling for you and follow up with carriers as needed, so files don't go quiet without anyone noticing.
Priority Handling
Retainer clients move through our process ahead of one-off submissions, since we're planning capacity around your expected monthly volume in advance.
Direct line to the desk. Instead of starting a new conversation for every file, a retainer relationship means an ongoing point of contact who already knows your company's typical claim patterns and documentation habits.
Pricing
Two tiers. Both are a monthly retainer plus a reduced supplement fee, and the retainer is what buys the discount. Our standard supplement fee is 15% of what we recover above the carrier's original estimate. Members pay less on every file.
Desk Retainer
$1,500/mo
- Direct advisor line to Kyle: call or text for claim strategy and carrier reads, not a ticket queue
- Supplement fee drops to 12% on every file, against the 15% standard
- Priority next-day queue
- Monthly pipeline check-in call
Priority Desk
$3,000/mo
- Everything in the Desk Retainer
- Supplement fee drops to 10%, a third off every supplement fee
- First in queue, including through storm season when volume spikes
- Quarterly process-review call
- Limited slots. First-in-queue only means something if the number of companies holding it stays small, so this tier is capped.
How the Model Works
The retainer buys a discount, not a block of free work. There are no included files and no free estimates in any tier. You pay the retainer, and then every file you send is billed at your member rate instead of the standard rate. That structure is deliberate: an "included files" model rewards us for writing fewer supplements, and a discount model rewards us for writing more of them well.
Whether a tier pays for itself is arithmetic you can run yourself before you commit. Take your last twelve months of supplement fees, apply 12% or 10% instead of 15%, and compare the difference against the retainer. If the numbers do not work at your current volume, say so and stay on standard pricing. We would rather keep you as a per-file client than sell you a retainer you do not use.
Who This Is For
Contractors running a steady volume of insurance claims every month who currently either have someone internal handling supplements as a side task, or have no consistent process at all and are losing money on the files that fall through the cracks. This is not built for contractors doing occasional insurance work; if that's you, our free supplement review or one-off submissions through our residential supplement desk are a better fit until your volume grows into retainer territory.
What We Need to Set Up a Retainer
Your typical monthly claim volume, the mix of residential versus commercial work, and how your team currently documents jobs in the field. We use this to scope the retainer correctly and set expectations on turnaround and capacity before the relationship starts. Every file submitted under a retainer still follows the same documentation standard laid out in our roof claim inspection checklist: the more consistent your team's field documentation, the faster every file moves through the desk.
How This Fits With Our Other Services
A retainer desk is the ongoing version of what our residential supplement desk and commercial estimating desk do on a per-file basis. If your company handles a mix of both claim types, a retainer covers both under one relationship instead of routing them separately. Companies with seasonal storm spikes on top of steady baseline volume should also look at our storm surge priority retainer, which layers additional capacity planning on top of a standard retainer for high-volume storm periods.
Frequently Asked Questions
Is there a minimum volume to qualify for a retainer?
Contact us directly with your typical monthly volume and we'll tell you whether a retainer or per-file submission makes more sense for your company right now.
What happens to files that come in above our expected volume?
We plan capacity around your typical volume, and we'll work with you directly on how overflow files are handled rather than leaving that ambiguous.
Can we start with per-file submissions and move to a retainer later?
Yes. Many contractors start with one-off submissions through our desk services and move to a retainer once volume justifies it.
Does a retainer cover commercial claims too?
Yes, retainers can be scoped to cover residential only, commercial only, or a blend, depending on what your company actually handles.
Related Reading
See roofing supplements and supplemental estimating service for the estimating fundamentals behind every file we write. Read more about our approach on about or start a conversation through order.
Ready for a desk that runs every month, not just per file?
Tell us your typical monthly volume and claim mix. We'll tell you straight whether a retainer makes sense for your company right now.